Contact Us

Welcome to AERIZL

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our Christmas holiday décor collection, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@aerizl.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, lighting function, power connection, charging, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@aerizl.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product installation, usage, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and technical information
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

AERIZL offers a curated collection of Christmas holiday décor designed to bring warmth, charm, and seasonal character into everyday spaces. Our collection includes festive Christmas ornaments, warm-lit holiday cottages, and winter miniature landscape capsules, featuring playful characters, snow-covered details, and soft lighting.

AERIZL brings playful Christmas ornaments, warmly lit cottages, and winter miniature landscapes into home décor. With lively characters, snow-covered details, and gentle light, each piece adds warmth and festive wonder to every corner of your home.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Decorative features and details
  • Lighting functions, where applicable
  • Power and battery features, where applicable
  • Installation and operation guidance
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

Because specifications vary between products, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

AERIZL welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@aerizl.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: AERIZL

Website: aerizl.com

Legal Entity:
Shenzhen Datu Tu Technology Co., Ltd.

Registered Address:
Room 103, No. 5, Lane 6, Section 2, Guoxia New Village, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Unified Social Credit Code:
91440300MAE92RFF3H

Customer Support Email:
service@aerizl.com

aerizl.com is owned and operated by Shenzhen Datu Tu Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right AERIZL Christmas décor to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@aerizl.com

Thank you for choosing AERIZL.

AERIZL — Bringing Warmth and Festive Wonder Home.